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SELECTION
In order to easiest and quickly find accommodation which suits your needs, you can on the Portal travel agency web side use search form. You can search by accommodation type, destination, number of persons and if you have some other criteria which are more important as swimming pool, washing machine, boat berth... with „more options“ button widen search form, choose important characteristics and search our offer.
PRICE QUOTATION AND SENDING REQUEST
Selected accommodation units can be placed in My selection. You can send the request from my selection, or directly from the accommodation page, by click Send request button. Enter the main inquiry details and then you will receive the price quotation for the given period. To continue the process, click on the ˝Continue˝ button.If you wish you can put in calculation and inquiry transfer or excursion like leads you the system.When sending request it is essential to enter all the information that you have been asked for.Confirmation about the receipt of inquiry will be automatically sent to your email address.
RESERVATION CONFIRMATION
After we check the availability of the desired accommodation unit, we will email you a quote and put a hold status on the accommodation unit. The duration of the hold status is usually 48 hours. During the high season, the hold status is determined individually and you will be notified about that in your quote. After you have received Proforma invoice, you can choose the way of advance payment.Portal agency guarantees safe handling and secure transfer of your information. After we receive the paid deposit we will send you the confirmation for your booking, voucher with all details.
Voucher serves as a proof for the owner in the chosen unit, accommodation in chosen period has been reserved for you.
Travel agency Portal provides to make the payment on three ways:
1. PAYMENT TO COMPANY'S GIRO ACCOUNT
Guests from Croatia may send payment to Travel agency Portal with the transaction performed.
The information needed for the bank transfer:
| Payer | First and last name and full address of the reservation holder |
| Recipient | Henok d.o.o.; Bana Jelačića 78, 21224 Slatine |
| Bank | Erste&Steiermarkische bank d.d.; Jadranski trg 3a; 51000 Rijeka, Croatia |
| Giro account | |
| Payment purpose | Service for the received (code of acc. unit) and number of calculation |
| Amount |
Based on the received calculation |
| Reference number | Code of the reservation accommodation |
* Note: Guest is obligated to pay for all bank transaction costs.
2. PAYMENT FROM ABROAD TO THE FOREIGN CURRENCY ACCOUNT OF THE COMPANY
The value of your reservation you pay by bank transfer on our account.
The information needed for the bank transfer:
| Payer | First and last name and full address of the reservation holder |
| Recipient | Henok d.o.o.; Bana Jelačića 78, 21224 Slatine |
| Bank | Erste&Steiermarkische bank d.d.; Jadranski trg 3a; 51000 Rijeka, Croatia |
| SWIFT | ESBCHR22 |
| IBAN | HR2524020061100481553 |
| Foreign Currency account | 7001-03812421 |
| Payment purpose | Service for the received (code of acc. unit) and number of calculation |
| Amount | Based on the received calculation |
| Reference number | Code of the reservation accommodation |
* Note: Guest is obligated to pay for all bank transaction costs.
3. BY CREDIT CARD: VISA, EUROCARD / MASTERCARD
You can make payment with Visa and Eurocard / Mastercard credit cards. You are obligated to fill out Credit Card form which you will receive with proforma Invoice. The Credit Card form needs to be sent to our office via fax : +385 21 885 868. After we have received the Credit Card form your credit card will be charged for amount stated in the form.
The paid amount is calculated from € to Kn on the date of the payment by mean rate of HNB bank.
* Note: Guest is obligated to pay for all bank transaction costs.
4. PAYMENT BY CASH
Guests may pay by cash directly in the Travel agency Portal.
PAYMENT DINAMIC
By General travel conditions of Travel agency Portal, reservation payment is possible on two ways:
1 . Upon booking confirmation the guest undertakes to pay 30% of the agreed price within 24 hours (Saturdays, Sundays and holidays excluded) in order for the booking to become valid. The remaining 70% of the total price of the arrangement shall be paid by the guest on arrival in the Travel agency Portal or direct to owner of accommodation unit.
2. Should the arrival of the guest be within 1 - 21 days, it is necessary to pay the entire amount within 24 hours in order for the reservation to be confirmed.
AFTER PAYMENT
After payment of deposit you will receive Voucher wich contains the following data:
* Name, address and phone number of the owner
* Address of the accommodation object (apartment, hotel...)
* Number of persons / name of all guests using the services stated in the reservation
* Description of the paid service, period/date of using the service
* Note of the sojourn tax
* Notes of payment of the remaining balance if exists.
